Samsung stove will not start Self Clean while a burner is on
This Samsung message appears when you try to start Self Clean with one or more burners or elements switched on.
Mon–Sat, 8am–8pm
- Mode, not a failure
- No repair needed
- Source: Samsung
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What Cooktop in use
actually means.
This Samsung message appears when you try to start Self Clean with one or more burners or elements switched on. The stove will not clean until the top is off.
Samsung stove display
What to do when Cooktop in use shows on the stoveKind of codeMode, not a failure
Something the stove was switched into, often by accident, rather than something that broke: a control lock pressed while wiping the panel, a Sabbath setting, a showroom demo mode that lights the display and heats nothing, a reminder that a spot on the stovetop is still hot. No part is worn out, and the stove's own keys put it right.
Usually leads toNo repair
Turn every burner or element knob to off.
Shows up asStove Knob Broken or Loose
A knob spins without doing anything, wobbles, falls off in your hand, has cracked, or will not turn at all, so you cannot set a burner or the oven properly.
MakeSamsung
The Korean electronics maker, whose stoves come in gas, electric and induction models, many app-connected.
SourceSamsung support: range or wall oven error codes
Cooktop in use is listed here: Samsung US support article on oven and stove codes.
Before you book,
in this order.
Each step comes from Samsung's own guidance for Cooktop in use on its stoves. Follow it to the end: the last card says whether this is a visit.
Turn every burner or element knob to off.
Check the display for any zone still showing a setting.
Start Self Clean again, and book a visit if the message stays with all the knobs off.
Cleared?
The stove is working again and no part was needed. If the same letters come back while a burner or the oven is on, or the stove switches itself off again in the middle of dinner, book it as a new problem.
What not to do
This message does not mean the oven is broken. It is Samsung's reminder that the top and Self Clean cannot run together.
What you may
notice with it.
The stove problems Cooktop in use tends to arrive with. Answer these at the stove before anyone is booked.
All problems
Stove Knob Broken or Loose
6 causes, cheapest first
No repair indicated
Nothing to repair.
Something the stove was switched into, often by accident, rather than something that broke: a control lock pressed while wiping the panel, a Sabbath setting, a showroom demo mode that lights the display and heats nothing, a reminder that a spot on the stovetop is still hot. No part is worn out, and the stove's own keys put it right.
Samsung
stoves.
The Korean electronics maker, whose stoves come in gas, electric and induction models, many app-connected.
Samsung stove repairMore Samsung codes
All 15 Samsung codesMode, not a failure on other makes
All 53 codes of this kind
Gas stove
A stove with gas burners on top, whether its oven below runs on gas too or on electricity, fed by one gas line behind it and plugged into a wall outlet for the spark.
Electric stove
A stove that runs entirely on electricity through a heavy cord and a large outlet behind it, with coil burners that lift out or a smooth glass stovetop with elements under it.
Induction stove
A stove with a flat glass top that heats the pan itself through a magnetic field, run by touch keys and power boards, with an electric oven underneath.
In Samsung's own words
This error can occur when attempting to start Self Clean.
Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Cooktop in use is listed here: Samsung US support article on oven and stove codes.
Samsung Cooktop in use stove repair,
where we come out.
The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.
All service areasTampa BayFL · 31 areas
Miami / South FloridaFL · 47 areas
New York MetroNY · 75 areas
HoustonTX · 36 areas
ChicagoIL · 50 areas
Los AngelesCA · 95 areas
San DiegoCA · 31 areas
Questions
about Cooktop in use.
Can I clear Cooktop in use myself?
All my knobs are off but my Samsung still says a burner is in use. Why?
Can I run the burners on my Samsung while it self-cleans?
Why did my Samsung block Self Clean right after dinner?
Back to your everyday
Still showing Cooktop in use?
Book with the code written exactly as the stove shows it, the full model number, and whether you notice any smell of gas or hot wiring — when there is a code, that is where the diagnosis starts.