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A front burner of a white gas stove with its grate lifted away and its cap set aside, the small white igniter standing beside the burner head on a clean enamel stovetop.

ER01 on the Smart Burner knob of a Hestan stove

ER01 on a Hestan Smart Burner means the pan's temperature did not rise as expected.

(844) 415-7620

Mon–Sat, 8am–8pm

  • Ignition and burners
  • Igniter and spark switch repair
  • Source: Hestan

Book a visit

Three short steps, about a minute.

or call (844) 415-7620

What ER01
actually means.

ER01 on a Hestan Smart Burner means the pan's temperature did not rise as expected. The pan is usually off-center or was lifted off the burner.

Hestan stove display · also shown as ER 01

What to do when ER01 shows on the stove

Kind of codeIgnition and burners

The stove asked a gas burner or the oven to light and never saw a flame, or it kept sparking once the flame was already burning. A burner cap sitting off-center and an igniter still wet from cleaning are ruled out before the spark switch, the spark module or a valve is replaced. A smell of gas outranks every code on the display: get everyone out, and call the gas utility once you are outside.

Usually leads toIgniter and spark switch repair

Gas stove burners that tick without lighting, keep ticking after they light or tick with every knob off, traced to the electrode, the spark switch or the spark module.

Shows up asStove Burner Not Working

One burner stays cold or will not light while the others work, or it heats only part of the time and a pot on it never comes to a boil.

MakeHestan

A California company that builds commercial kitchen equipment as well as stoves for the home.

SourceHestan KRD/KRDS dual-fuel use and care manual, Troubleshooting

Hestan KRDS dual-fuel smart stoves with the Smart Burner and Hestan Cue cookware; the codes show on the Smart Burner knob display.

Before you book,
in this order.

Each step comes from Hestan's own guidance for ER01 on its stoves. Follow it to the end: the last card says whether this is a visit.

01

Set the pan back in the middle of the Smart Burner.

02

Restart the cooking step.

03

If ER01 keeps showing with the pan in place, check the Cue pan battery and book a visit if it persists.

Still there?

It usually turns into igniter and spark switch repair. Book with the code and the model number.

What not to do

The flame lit as it should with ER01. The system simply is not seeing the pan warm up.

What you may
notice with it.

The stove problems ER01 tends to arrive with. Answer these at the stove before anyone is booked.

All problems

Before you call

Stove Burner Not Working

All 6 causes, cheapest first

It also comes with

A US home kitchen with a white freestanding electric stove, three coil burners glowing orange under pots and the fourth coil lifted out of its socket and resting on a towel on the counter. Problem

Stove Burner Not Working

6 causes, cheapest first

Where ER01 usually leads

Igniter and spark switch repair.

Electrode, spark switch or spark module · low.
Book a visit What the job involves

Hestan
stoves.

A California company that builds commercial kitchen equipment as well as stoves for the home.

Hestan stove repair

More Hestan codes

ERR04ER04ER05ER06Er 03Er 47E2E6E8E9U 400
A freestanding stainless gas stove with four blue flames under black cast-iron grates stands between white cabinets in a US home kitchen. Hestan builds this

Gas stove

A stove with gas burners on top, whether its oven below runs on gas too or on electricity, fed by one gas line behind it and plugged into a wall outlet for the spark.

 A slide-in induction stove with a black glass top sits flush between white quartz counters in a bright US home kitchen, a stainless pot steaming on one zone. Hestan builds this

Induction stove

A stove with a flat glass top that heats the pan itself through a magnetic field, run by touch keys and power boards, with an electric oven underneath.

In Hestan's own words

ER01 - Pan temperature rise not detected
Hestan KRD/KRDS dual-fuel use and care manual, Troubleshooting Hestan KRD/KRDS dual-fuel use and care manual, Troubleshooting

Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Hestan KRDS dual-fuel smart stoves with the Smart Burner and Hestan Cue cookware; the codes show on the Smart Burner knob display.

Hestan ER01 stove repair,
where we come out.

The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.

All service areas

Tampa BayFL · 31 areas

OrlandoFL · 30 areas

Miami / South FloridaFL · 47 areas

New York MetroNY · 75 areas

HoustonTX · 36 areas

ChicagoIL · 50 areas

Los AngelesCA · 95 areas

San DiegoCA · 31 areas

San Francisco Bay AreaCA · 74 areas

A grandparent and a child stirring a pot together on a white gas stove in a lived-in family kitchen
For the heart of your home.

Questions
about ER01.

Can I clear ER01 myself?
Set the pan back in the middle of the Smart Burner. If it comes back, it needs a visit.
My Hestan Smart Burner flashes ER01 whenever I toss food in the pan. Why?
Lifting the pan breaks the temperature rise the burner is watching for. Set it back down in the center and continue.
Does ER01 on a Hestan stove mean the burner is broken?
No. It concerns the pan's reading, not the flame. Repositioning the pan usually clears it.
Can I use a regular pan on the Hestan Smart Burner?
The manual says manual mode works with Cue cookware or regular cookware. The temperature-controlled modes rely on the Cue pan's reading.

Back to your everyday

Still showing ER01?

Book with the code written exactly as the stove shows it, the full model number, and whether you notice any smell of gas or hot wiring — when there is a code, that is where the diagnosis starts.

Schedule a repair Call (844) 415-7620
(844) 415-7620 Schedule a repair